FAQ

Frequently Asked Questions

Welcome to STORR. Here you’ll find answers to the most common questions about our products, orders, payments, shipping, returns, exchanges and customer support.

About STORR

What is STORR?

STORR is a men's clothing brand focused on bringing premium-looking, thoughtfully designed clothing to customers in India.

We focus on quality, distinctive designs and a better overall shopping experience rather than simply competing on the lowest price.

Do you sell men's or women's clothing?

STORR is a men's clothing brand.

Our collections are designed specifically for men's fashion.

Where does STORR deliver?

We currently provide shipping across India.

Products

What products does STORR sell?

STORR offers men's clothing, including T-shirts and other fashion products as they are introduced to the store.

Our collection may change and expand over time.

How can I find information about a product?

Detailed product information is provided on the respective product page, including the available product options and other relevant details.

If you have a question that is not answered on the product page, contact our support team.

How do I choose the right size?

Please check the size information provided on the individual product page before placing your order.

If you are unsure about your size, you can contact us for assistance.

Is every product available in every size?

Size availability varies by product and is displayed on the product page.

If a particular size or product is unavailable, you can contact us to ask about its availability.

Orders

How do I place an order?

Select the product you want, choose the available options such as size, add it to your cart and proceed to checkout.

Enter your delivery details and complete the payment to place your order.

Will I receive an order confirmation?

After successfully placing an order, you will receive the relevant order information through the contact details provided during checkout.

Can I ask about my order after placing it?

Yes. You can contact our customer support team with your order number, and we will help you with your query.

Payments

What payment methods do you accept?

STORR currently accepts online prepaid payments through the payment options available at checkout.

Do you offer Cash on Delivery (COD)?

No. STORR currently does not offer Cash on Delivery.

Orders must be paid for online at the time of purchase.

Are prepaid payments secure?

Payments are processed through our payment gateway, and payment information is handled through the applicable secure payment infrastructure.

STORR does not require customers to share sensitive payment credentials with our support team.

My payment failed. What should I do?

First, check whether your bank or payment provider has completed the transaction.

If money was deducted but your order was not successfully placed, contact us with the relevant transaction or order details so our team can assist you.

Shipping & Delivery

Is shipping free?

Yes. We provide free shipping across India.

There is no separate standard shipping charge for eligible orders.

How long does it take for my order to be dispatched?

It generally takes 1–3 days to dispatch your order after it is placed.

How long does delivery take after dispatch?

Once dispatched, your order generally takes 2–5 days to reach you.

This means the usual overall estimated timeline is approximately 3–8 days from placing the order to delivery.

Do you try to deliver orders faster?

Yes.

We always try to deliver orders as quickly as possible. In most cases, where suitable and available, we prefer air shipping to help reduce transit time.

The actual shipping method may vary depending on the destination, courier availability and logistical conditions.

Will I receive tracking information?

Yes.

Once your order has been shipped, you will receive an email containing your tracking ID and a tracking link.

You can use the link to follow your shipment throughout its journey.

Why has my order been delayed?

Delivery timelines are estimates and can occasionally be affected by factors such as courier delays, weather conditions, public holidays, high order volumes, transportation issues, incorrect address information or other circumstances outside STORR's control.

We will always try to get your order delivered as quickly as possible.

What should I do if I have a shipping problem?

+91 92114 85997

For shipping-related queries, send:

#Shipping

Please also include your order number so that we can assist you more efficiently.

Returns & Exchanges

Do you offer returns?

Yes. STORR provides a 6-day return and exchange window.

The 6-day period starts from the date your order is delivered.

What can I return?

Our 6-day return and exchange window is intended to make your purchase easier and more comfortable.

You can contact us even if you simply do not like the product or have changed your mind, subject to the conditions of our Return & Refund Policy.

Can I exchange my product?

Yes.

You can request an exchange within the 6-day window.

Exchanges are subject to the availability of the requested replacement product or size.

What if I ordered the wrong size?

You can contact us within the 6-day return and exchange window to request an exchange, subject to availability and the conditions of our Return & Refund Policy.

What if I don't like the product after receiving it?

You can contact us within 6 days of delivery to request a return or exchange.

You do not need to have received a defective product to contact us about a return.

What if my product is damaged or defective?

Our team may request photographs or other information to understand the issue and determine the appropriate resolution.

What condition should the product be in for a return or exchange?

The product should be returned in a condition suitable for resale.

It should not have been significantly used, washed, altered or damaged after delivery. Original tags, labels and packaging should be retained where applicable.

How do I request a return or exchange?

Email: support@storr.in

WhatsApp: +91 92114 85997

Please include your order number and tell us whether you want a return or exchange.

Refunds

Do you provide refunds?

Yes.

For an eligible approved return, the applicable refund will be processed after the returned product has been received and processed in accordance with our Return & Refund Policy.

How will I receive my refund?

For prepaid orders, refunds will generally be issued through the original payment method or an appropriate payment channel used for the transaction.

The time for the amount to appear in your account may vary depending on your bank or payment provider.

When is my refund processed?

A refund is initiated after the returned product has been received and successfully processed in accordance with our return policy.

Can a return or exchange request be made after 6 days?

Our return and exchange window is 6 days from delivery.

Requests submitted after this period may not be accepted.

Customer Support

How can I contact STORR?

You can contact us through:

Email: support@storr.in

WhatsApp: +91 92114 85997

What can I contact customer support about?

You can contact us about:

Orders
Shipping and delivery
Tracking
Returns
Exchanges
Refunds
Product information
Sizes
Product availability
General questions or concerns

What should I include when contacting support about an order?

Please include your order number and enough information about your question or issue for our team to identify and assist you with the order.

How do I contact support about shipping specifically?

Send #Shipping on WhatsApp to:

+91 92114 85997

Important Information

Where can I find the full policies?

You can find the relevant STORR policy pages on our website for detailed information regarding:

Returns & Refunds
Shipping
Contact Information

These policy pages contain the applicable terms and conditions for your order.

Is the delivery time guaranteed?

No. The stated delivery timelines are estimated timelines.

We make every reasonable effort to dispatch and deliver orders as quickly as possible, but courier and logistical circumstances can affect the actual delivery time.

What happens if I provide the wrong address?

Please carefully check your delivery information before completing your order.

An incorrect or incomplete address may cause delivery delays, failed delivery or other shipping issues.

Need Help?

Still have a question?

Contact STORR directly:

support@storr.in

WhatsApp: +91 92114 85997

For shipping-related questions, message #Shipping on WhatsApp.

We’re happy to help.