Shipping policy

Shipping Policy

At STORR, we provide free shipping across India on all eligible orders. We work to dispatch and deliver your order as quickly as possible while ensuring it reaches you safely.

1. Free Shipping Across India

We provide free shipping across India.

You will not be charged a separate shipping fee at checkout for standard delivery.

2. Order Dispatch

Once your order is successfully placed, it generally takes 1–3 days to dispatch your order.

Dispatch time is the time required to process your order, prepare the product for shipment and hand it over to our shipping partner.

Orders may occasionally take longer to dispatch due to operational reasons, high order volumes, holidays or other circumstances beyond our control.

3. Delivery Time

After your order has been dispatched, it generally takes 2–5 days for the product to reach you.

Therefore, the overall estimated timeline from placing your order to delivery is generally around 3–8 days, depending on the destination and shipping conditions.

Delivery times are estimates and may vary depending on your location, courier operations, weather, public holidays and other unforeseen circumstances.

4. Fast Shipping

We always try to deliver your order as quickly as possible.

Where suitable and available, we prefer air shipping in most cases to help reduce transit time and get your order to you faster.

The shipping method may vary depending on the destination, courier availability and other logistical factors.

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking ID and a tracking link.

You can use the tracking link to follow your order's journey and check its latest shipping status at each step.

Please make sure that the email address and contact information provided while placing your order are accurate so that you can receive order and tracking updates.

6. Delays

Although we make every effort to ship and deliver orders within the estimated timelines, delivery may occasionally be delayed due to circumstances such as:

Severe weather conditions
Courier or transportation disruptions
Public holidays
High order volumes
Incorrect or incomplete address information
Remote or difficult-to-reach delivery locations
Other circumstances outside STORR's reasonable control

We appreciate your patience in such situations and will continue to assist you where possible.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check your name, phone number, email address and complete shipping address before completing your purchase.

An incorrect or incomplete address may result in delays, failed delivery or additional shipping requirements.

8. Shipping Support

For any questions or concerns regarding your shipment, delivery status or tracking, you can contact our customer support team on WhatsApp.

WhatsApp Shipping Support

Message: "#Shipping"

WhatsApp: +91 92114 85997

Using #Shipping in your message helps our team identify that your query is related to shipping.

Please keep your order number ready so that we can assist you more quickly.

9. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational procedures and the circumstances of the shipment.

Please ensure that someone is available to receive the order and that the delivery address and phone number provided with the order are correct.

10. Our Commitment

At STORR, our goal is to make the delivery experience as smooth and fast as possible.

We try to deliver orders as quickly as possible, and where appropriate, we generally choose air shipping to help speed up transit.

While we cannot guarantee an exact delivery date because transportation is handled through shipping partners, we will make reasonable efforts to ensure your order is dispatched and delivered within the estimated timelines.