Refund policy
Return, Exchange & Refund Policy
At STORR, we want you to feel confident about every purchase. That is why we offer an easy 6-day return and exchange window for your order, including cases where you simply do not like the product or change your mind.
Please read the policy below for details on how returns, exchanges and refunds work.
1. 6-Day Return & Exchange Window
You may request a return or exchange within 6 days from the date your order is delivered.
Our return and exchange window covers any genuine reason, including:
- You did not like the product.
- The product is not what you expected.
- You ordered the wrong size.
- You would prefer a different size, product or variant.
- You have changed your mind about the purchase.
- The product has a quality or manufacturing issue.
- The product arrived damaged or defective.
You do not need to provide a complicated explanation for requesting a return or exchange.
Requests submitted after 6 days from delivery may not be accepted.
2. How to Request a Return or Exchange
To initiate a return or exchange, contact our support team within the 6-day window.
support@storr.in
+91 92114 85997
Please include your order number and briefly explain whether you would like a return or an exchange.
Our team will guide you through the next steps.
3. Product Condition
For a return or exchange to be processed, the product should be returned in a condition suitable for resale.
Where applicable, please make sure that:
- The product has not been worn or used beyond reasonable checking.
- It has not been washed, altered or damaged after delivery.
- Any original tags, labels and packaging are retained.
- The product is returned in the same condition in which it was received.
We may be unable to accept a return or exchange where the product has been significantly used, washed, altered or damaged after delivery.
4. Exchanges
You may request an exchange within the same 6-day window.
Exchanges are subject to product and size availability. If the requested replacement is unavailable, our team may provide an alternative resolution, including a refund where applicable.
The replacement product will be processed after the return has been received and the applicable checks have been completed.
5. Returns & Refunds
When an eligible return is approved, the refund will be processed for the returned order.
For prepaid orders, refunds will generally be issued through the original payment method or an appropriate payment channel used for the transaction.
The time taken for the refunded amount to appear in your account can vary depending on your payment provider, bank or payment method.
A refund will be initiated only after the returned product is received and successfully processed in accordance with this policy.
6. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or incorrect, please contact us as soon as possible within the 6-day return and exchange period.
Our support team may ask for photographs or other information to understand the issue and arrange the appropriate resolution.
Depending on the situation, we may arrange an exchange, replacement or refund.
7. Return Pickup
Once your return request is approved, our team will provide the applicable return instructions and pickup details.
Please ensure that the product is safely packed before handing it over for return.
Return processing is subject to the product meeting the conditions described in this policy.
8. Important Information
The 6-day period is calculated from the date the order is marked as delivered.
A return or exchange request must be raised within this 6-day period, even if the physical return is collected or completed later.
If an item does not meet the return conditions, STORR reserves the right to decline the return or exchange.
9. Contact Us
For any questions regarding returns, exchanges or refunds, contact us:
Email: support@storr.in
WhatsApp: +91 92114 85997
Our support team will be happy to assist you with your request.
STORR
Easy 6-Day Returns & Exchanges